Refund and Return Policies
We will do our best to satisfy all return and exchange requests. Feel free to contact us if you have any question or problems so we can try to diagnose and fix and issue you may have first and foremost. If we can’t solve the problem, we’re glad to accept the return or exchange.
Cancellations are done on a per request basis, if Customer Support is able to catch the order before it ships, it will be cancelled at no cost. If the order has been shipped before cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The Company offers parts and replacement warranties only. Please see below for Product Warranty Policies.
Foot Massager Warranty: A 1-year warranty provided by the Company may be purchased.
Massage Chair Warranty: The TENPEEK Massage Chair comes with a 1-year Manufacturer Warranty. A 3-Year Extended Warranty provided by the Company may be purchased for the Massage Chair. Please note: this warranty is seperate from the 1-year Manufacturer Warranty that is already provided with purchase.
For details on these Warranties, Customer should refer to the documentation provided with the product or contact email@example.com to obtain a copy.
Massage Chair Installment Plan Policy
The Customer agrees to complete four (4) full install payments in the amount of $499.99 each, with the first payment being due at the time of purchase and all remaining payments being due on the same date of each following month until the full balance is paid.
Should the Customer default on a payment resulting in a Past Due amount on their monthly invoice, a $25 fee will be charged to The Customer during the first and each subsequent Past Due notice. Only one fee will be charged per Past Due invoice. This fee is nonrefundable and is not applied to the remaining balance on the account.
Should the amount of $499.99 fail to be collected from The Customer on the invoice date, four (4) additional attempts will be made by The Company to fulfill payment. In the event that payment is not collected on a single invoice, The Customer account will be updated to reflect a ‘Collections’ status.
While in the Collections status, The Company reserves the right to bill The Customer for any amount collectible up to the total amount due. This payment will be added to the remaining balance owed by The Customer and additional attempts to collect will continue until the full installment is recouped. The remaining installments will adhere to the previously determined payment schedule.
NOTE: if The Customer enters into the Collections status, a $99.99 fee will be charged to their account. This fee is nonrefundable and is not applied to the remaining balance on the account.
Should The Customer fail to comply with the terms of the above mentioned policy, The Customer may be liable to legal action pursued on behalf of The Company to recoup any damages resulting from a violation of policy (which may include, but shall not be limited to, the product cost, applicable court fees, collection services, etc.)